We at Reverse Green Clothing Private Limited value the trust you place in us and are committed to ensuring secure transactions and protecting your personal information. This Privacy Policy outlines how Reverse Green Clothing Private Limited and its affiliates (collectively referred to as "Re-verse," "we," "our," or "us") collect, use, share, protect, or otherwise process your personal data through our website https://www.re-verse.in. You may browse certain sections of our platform without registering; however, please note that we do not offer any product or service under this platform outside India. Your personal data will primarily be stored and processed in India. By visiting our platform, providing your information, or availing of any product or service offered on it, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including those related to data protection and privacy. If you do not agree with these terms, please refrain from using or accessing our platform.

If you have a question regarding this Privacy Notice or data protection at Re-Verse you can reach out to our Privacy Team by sending an email to privacy@Re-Verse.it. Please also send an email to our Privacy Team if you would like to request data access or data deletion, or in order to exercise other data protection rights provided in Art. 15-22 GDPR, including withdrawal of consent to marketing, opt out from newsletter etc. For more information see the sections Which data protection rights do I have? and Contact.

1.Information We Collect and Use

At Reverse Green Clothing Private Limited (Re-verse), we collect personal data related to your identity, demographics, and interactions with us when you use our platform, services, or engage with us during the course of our relationship. This data may include information provided during sign-up or registration, such as your name, date of birth, address, phone or mobile number, email ID, and any identity or address proof you share. In certain cases, we may collect sensitive personal data, such as your payment details (bank account, credit or debit card information) or biometric information (like facial features), with your explicit consent and in compliance with applicable laws. We may also collect information about your shopping behavior, preferences, browsing history, call data records, device location, and voice inputs to enhance your shopping experience. Additionally, we gather technical data, such as URLs you visited before or after accessing our platform, browser type, IP address, and other system-generated details. If you participate in our loyalty program or third-party loyalty programs, we collect and store data such as your name, contact details, date of birth, gender, lifestyle information, demographic details, and information about your transactions on our platform or third-party platforms. When you set up an account or transact with us, we may request additional information such as your billing address, payment instrument details, and tracking information to process transactions, enable services, or issue refunds for cancellations. If you choose to post messages, feedback, reviews, images, or voice commands on public forums available on our platform, please note that this information becomes publicly accessible. We encourage you to exercise caution when sharing personal details in such forums. Correspondence such as emails, letters, or messages shared with us or received from other users or third parties regarding your activities on our platform may also be collected and stored. While you can browse certain sections of our platform without registration, specific activities such as placing orders, accessing content, or participating in events require registration. Once you provide your personal data, you are no longer anonymous to us. We use the information collected to provide a safe, efficient, and personalized experience, enabling us to customize our platform and services to better meet your needs. This includes research on user demographics, interests, and behavior, which is compiled and analyzed on an aggregated basis. If you receive unsolicited communications claiming to be from Re-verse and requesting sensitive details like PINs or passwords, please do not share such information. We do not request these details through calls, emails, or messages. In such cases, report the incident immediately to appropriate law enforcement agencies. When interacting with third-party services or loyalty programs, their privacy policies will govern the data collected. We are not responsible for the privacy practices of third parties and recommend reviewing their policies before sharing any information. We retain your data as necessary to resolve disputes, provide customer support, conduct internal research, and troubleshoot issues, all in compliance with applicable laws. For more information, please visit our official platform at www.re-verse.in.

2.Security Precautions

We are committed to protecting your personal data from unauthorized access, disclosure, loss, or misuse. To achieve this, we implement reasonable security practices and procedures in line with international standards, including ISO/IEC 27001:2013, which is recognized as one of the highest standards for information security. Whenever you access your account information on our platform, we ensure the use of a secure server to safeguard your data. While we adopt industry-standard security measures and regularly update our systems to protect your data against hacking or virus dissemination, it is important to note that the transmission of information over the internet is not completely secure due to factors beyond our control. By using our platform, you acknowledge the security implications of data transmission over the internet and accept that absolute security cannot be guaranteed. There are certain inherent risks associated with internet usage, and we urge users to remain vigilant. As a user, you are responsible for protecting the confidentiality of your account credentials, including your login details and password. Ensuring the security of these records is essential to prevent unauthorized access to your account.

3.Choice/Opt-Out

We provide all users with the option to opt out of receiving non-essential communications, such as promotional or marketing-related messages, after setting up an account.

4.Use of Children Information

The use of our platform is restricted to individuals who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have provided personal data of children under 18 years, you confirm that you have the authority to do so and consent to our use of such information in accordance with this Privacy Policy.

5.Data Deletion and Retention

You have the option to delete your account by accessing your Profile and Settings on the mobile application. This action will result in the loss of all information related to your account, including order history, preferences, pending orders, exchanges, returns, refunds, coupons, and loyalty program benefits. Alternatively, you can contact us using the information provided below for assistance with account deletion. Please note that account deletion requests may be refused or delayed in cases of pending grievances, claims, shipments, or other services. Account deletion will not be retroactive and will be processed in accordance with this Privacy Policy, the related Terms of Use, and applicable laws. Once your account is deleted, you will no longer have access to it, and to use the platform again, you will need to register as a new user. We retain your personal data for no longer than necessary for the purposes for which it was collected or as required under applicable laws. However, in certain situations, we may retain your data if it is needed to prevent fraud, address potential abuse, exercise legal rights, or defend against legal claims. Additionally, we may continue to retain anonymized data for analytical and research purposes.

6.Your Rights

We take all reasonable steps to ensure that the personal data we process is accurate and, where necessary, kept up to date. If any personal data we process is found to be inaccurate with respect to the purposes for which it is processed, it will either be rectified or erased. You can access, update, and rectify your personal data directly through the functionalities provided on our platform. You also have the option to withdraw your consent by writing to us at the contact information provided below. Please include “for withdrawal of consent” in the subject line of your communication. We may verify your request before taking any action to ensure its authenticity.

Please note that withdrawal of consent is not retroactive and will be processed in accordance with this Privacy Policy, related Terms of Use, and applicable laws. Withdrawal of consent may limit your access to the platform or restrict certain services that rely on the data you have chosen to withdraw.

7.Consent

By visiting the platform of Reverse Green Clothing Private Limited ("Re-verse") or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you provide us with personal data relating to others, you represent that you have the authority to do so and permit us to use that information as outlined in this Privacy Policy.

By sharing your personal data on our platform or any partner platforms or establishments, you consent to us and our affiliates, corporate entities, lending partners, technology partners, marketing channels, business partners, and other third parties contacting you through SMS, instant messaging apps, calls, and/or emails for purposes specified in this Privacy Policy.

You have the right to withdraw your consent by writing to our Grievance Officer using the contact information provided below. Please include “Withdrawal of consent for processing personal data” in the subject line of your communication. Such requests will be verified before we proceed with any actions.

Please note that the withdrawal of consent will not apply retroactively and will be processed in compliance with this Privacy Policy, the related terms of use, and applicable laws. If you choose to withdraw your consent, we reserve the right to restrict or deny services that require the use of the information for which you have withdrawn consent.

8.Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

9.Grievance Officer

10.Queries

If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided above.